At OLL Games we understand the importance of protecting your privacy. This statement is designed to advise you how we use any of the personal information you share with us, via our website, or otherwise. This statement also covers use of your personal information when you are a recipient of any products or services purchased through OLL Games. Your continued use of this website acknowledges your consent to this Privacy Policy.

What personal information do we collect?

We collect your personal information when you enter your details on forms on our websites or when you contact us (in writing, by post, email, by posts and messages via our social media platforms, by telephone, or in person at our trade show). We also collect your personal information when you are a recipient of services or products purchased through OLL Games external links from this website.

When you contact us via this website, by completing an ‘enquiry’, ‘contact us’ form, or any other form, we may need to use your personal details to respond to your query or handle your enquiry. The details may include your name, address, landline telephone/mobile number, and/or email. In the case of an enquiry on behalf of a company we may collect your company’s name, your position; company address, company email address, and company telephone number.

How OLL Games collect your personal information:

• Directly from you when you complete a form on our website, or select the option to receive news, information and promotional marketing from us
• From third parties who use our products and services
• From OLL Games, including when you enquire about or purchase a product or service from OLL Games
• From third parties who hold and supply marketing lists for sale or otherwise in the public domain
• From third parties when we undertake a payment authorisation or when undertaking an identity check
• When you purchase a product or service which we provide together with third party businesses and the information is collected by the third party business

How long do we keep your personal information?

We use your personal information only to send you the information you have requested from us. Unless you purchase a service or product from OLL Games, or you indicated a desire to receive news or promotional information, your personal information will be deleted from our systems seven years after your enquiry.

Why do we collect your personal information?

• To fulfil your order and provide you with products and services that you may purchase or request from OLL Games
• To check your identity to protect security and prevent fraud, when you use our services
• To improve and develop our services
• To meet our legal obligations

Storage of Payment Card Information

For purchases made online via our website, we do not hold any bank payment card information.

Sharing your Personal Information with Third Parties

Your personal information is only used by OLL Games, for the purposes previously described above. We share your personal information with select third party business partners only where it is necessary to do so, for the purpose of providing the service or product you have enquired about or purchased through OLL Games.

We may share your personal information with certain authorities, including the law enforcement agencies, credit bureaus, fraud prevention agencies and select other entities, for:

• Prevention and detection of crime
• The prevention of fraud against OLL Games, third parties or customers
• To prevent money laundering
• For identity verification, or
• For the purpose of legal proceedings

We do not sell your personal information to any other third party, for any reason whatsoever. In the UK, we do not use automated call services and we do not record telephone calls for training, or other purposes.

In cases where your personal information has been provided to a third party as part of provision of a service or product purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

Security of your Personal Information

OLL Games is committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.

Accuracy of Your Personal Information

OLL Games will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise us of any changes to your information. Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.

Promotional Email Marketing

Where you have indicated your preference to receive news, periodic offers, or promotional email marketing, by checking the box on our web forms we will use only relevant personal information to contact you. We may communicate with you by email, post, telephone, text messaging and/or social media posts and messaging where you have provided consent to do so.

If you do not wish to receive promotional marketing emails from OLL Games, please use the unsubscribe feature on any promotional email, or send an email stating “please unsubscribe me” in the subject line, or use our “contact us” form to request that your contact details be removed from our database. Please note we will only retain your personal information where our legal or regulatory obligations require us to do so.

How can I obtain a copy of my personal information?

If you would like to obtain details of your personal information held in our database and/or in hard copy, stored by OLL Games, please contact us via our contact page form, or in writing to the address below. The OLL Games will require certain details to be able to locate your personal information which may include the dates and details of centre visits, website visits, emails and the services or products you have received.

Transferring Personal Information Outside of the UK

OLL Games may need to transfer your personal information to third parties located outside the UK. If so, we will ensure that the personal information is protected to a level which meets the requirements of UK law.

Data Controller

OLL Games is the data controller responsible for this website.

Third Party Websites

Our website, emails and social media pages may contain links to websites operated by third parties. OLL Games are not responsible for privacy statements, notices, policies, services offered, or other site content displayed on third party websites.

Cookies Policy

Our Cookies Policy can be found here: https://www.ollgames.co.uk/cookies-policy

Changes to our Privacy Statement & and Privacy Policy

We review this Privacy Statement & Privacy Policy on a regular basis and will display the current version on this webpage. The last update was: 19 September 2025.